Privacy Policy
Privacy Policy
Privacy Policy
Effective date: 3 July 2025
Telna, Inc. is a company registered in the Province of Ontario, having a place of business at 20 Bay Street, 11th floor, Toronto, Ontario, Canada M5J 2N8 ("Telna"; "we"; "us"; "our") and performing eSIM services ("Services" or "eSIM Services") under the brand Boost Mobile owned by DISH Wireless L.L.C. ("Boost Mobile").
The Services include the purchase of eSIMs on the Boost Mobile-branded website boostesim.com (the "Website") and/or the Boost Mobile-branded application Boostesim ("the App").
Telna recognizes the importance of your privacy. This Privacy Policy describes how Telna, as the primary Data Controller, collects, uses, shares, and protects your personal information.
By using the Services, the Website, or the App, you understand and agree to the terms of this Privacy Policy.
Table of Contents
- Applicability of this Privacy Policy
- How We Collect, Disclose, and Use Personal Information
- Information We Collect
- Data Retention
- How We Use Personal Information
- How We Share Personal Information
- Your Rights
- Data Transfer & International Data Transfer
- Security
- Changes to This Policy
- Children
- Contact Information
- Additional Information for California Residents
1. Applicability of this Privacy Policy
This Privacy Policy applies to users of the Services globally.
This Privacy Policy specifically applies to:
- End Users: Individuals who use and interact directly with the Services for their personal use.
2. How We Collect, Disclose, and Use Personal Information
We collect information about you in a variety of ways, including:
- Directly from you when you register, make a purchase, or contact us.
- Automatically through cookies, server logs, and similar technologies.
- From affiliates, partners, service providers, social networks, and public sources.
Telna acts as the data controller and determines the purposes and means of processing personal information.
Telna as a Data Controller
Telna is responsible for ensuring that personal data is processed in compliance with applicable data protection laws.
- Service delivery
- Fraud prevention
- Legal compliance
- Service enhancement
3. Information We Collect
The following examples describe the types of data we collect:
Account Registration
We collect your name, email, and account activity to provide account-related services.
Biometric Information
Biometric identifiers such as photo IDs and selfies are collected with explicit consent for eKYC purposes.
Online Tracking Technologies
We use cookies and similar technologies to operate our website efficiently and for analytics and advertising where permitted.
Order Placement
We collect billing, shipping, and payment information to fulfill your orders.
4. Data Retention
We retain personal information only as long as necessary for legal, contractual, and operational purposes.
- Account data: duration of account + 5 years
- Financial data: 7 years
- Biometric data: up to 1 year unless required by law
- Order data: 6 years
- Support data: 1 year
- Cookie data: up to 13 months
5. How We Use Personal Information
- Provide and improve services
- Process transactions
- Communicate with users
- Send marketing communications
- Detect fraud and ensure security
- Comply with legal obligations
6. How We Share Personal Information
- Affiliates and corporate partners
- Service providers
- Legal and regulatory authorities
- Promotional partners (with consent)
7. Your Rights
Depending on your location, you may have rights to access, correct, delete, or object to the processing of your personal information.
Requests can be submitted through our Contact Us page and may require identity verification.
8. Data Transfer & International Data Transfer
Your information may be transferred and processed outside your country of residence, including in the United States.
9. Security
We implement industry-standard safeguards, but no system is completely secure.
If you believe your data is compromised, contact us immediately at support@telna.com.
10. Changes to This Policy
We may update this Privacy Policy from time to time and will notify users of material changes.
11. Children
Our Services are not intended for children under 13, and we do not knowingly collect their personal information.
12. Contact Information
For questions or concerns, contact us at: support@telna.com
13. Additional Information for California Residents
California residents have additional rights under applicable law, including disclosures related to data sharing and sensitive personal information.
