Privacy Policy

Effective date: 3 July 2025

Telna, Inc. is a company registered in the Province of Ontario, having a place of business at 20 Bay Street, 11th floor, Toronto, Ontario, Canada M5J 2N8 ("Telna"; "we"; "us"; "our") and performing eSIM services ("Services" or "eSIM Services") under the brand Boost Mobile owned by DISH Wireless L.L.C. ("Boost Mobile").

The Services include the purchase of eSIMs on the Boost Mobile-branded website boostesim.com (the "Website") and/or the Boost Mobile-branded application Boostesim ("the App").

Telna recognizes the importance of your privacy. This Privacy Policy describes how Telna, as the primary Data Controller, collects, uses, shares, and protects your personal information.

By using the Services, the Website, or the App, you understand and agree to the terms of this Privacy Policy.

Table of Contents

Applicability of this Privacy Policy
How We Collect, Disclose, and Use Personal Information
Information We Collect
Data Retention
How We Use Personal Information
How We Share Personal Information
Your Rights
Data Transfer & International Data Transfer
Security
Changes to This Policy
Children
Contact Information
Additional Information for California Residents

1. Applicability of this Privacy Policy

This Privacy Policy applies to users of the Services globally.

This Privacy Policy specifically applies to:

End Users: Individuals who use and interact directly with the Services for their personal use.

2. How We Collect, Disclose, and Use Personal Information

We collect information about you in a variety of ways, including:

Directly from you when you register, make a purchase, or contact us.
Automatically through cookies, server logs, and similar technologies.
From affiliates, partners, service providers, social networks, and public sources.

Telna acts as the data controller and determines the purposes and means of processing personal information.

Telna as a Data Controller

Telna is responsible for ensuring that personal data is processed in compliance with applicable data protection laws.

Service delivery
Fraud prevention
Legal compliance
Service enhancement

3. Information We Collect

The following examples describe the types of data we collect:

Account Registration

We collect your name, email, and account activity to provide account-related services.

Biometric Information

Biometric identifiers such as photo IDs and selfies are collected with explicit consent for eKYC purposes.

Online Tracking Technologies

We use cookies and similar technologies to operate our website efficiently and for analytics and advertising where permitted.

Order Placement

We collect billing, shipping, and payment information to fulfill your orders.

4. Data Retention

We retain personal information only as long as necessary for legal, contractual, and operational purposes.

Account data: duration of account + 5 years
Financial data: 7 years
Biometric data: up to 1 year unless required by law
Order data: 6 years
Support data: 1 year
Cookie data: up to 13 months

5. How We Use Personal Information

Provide and improve services
Process transactions
Communicate with users
Send marketing communications
Detect fraud and ensure security
Comply with legal obligations

6. How We Share Personal Information

Affiliates and corporate partners
Service providers
Legal and regulatory authorities
Promotional partners (with consent)

7. Your Rights

Depending on your location, you may have rights to access, correct, delete, or object to the processing of your personal information.

Requests can be submitted through our Contact Us page and may require identity verification.

8. Data Transfer & International Data Transfer

Your information may be transferred and processed outside your country of residence, including in the United States.

9. Security

We implement industry-standard safeguards, but no system is completely secure.

If you believe your data is compromised, contact us immediately at support@telna.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time and will notify users of material changes.

11. Children

Our Services are not intended for children under 13, and we do not knowingly collect their personal information.

12. Contact Information

For questions or concerns, contact us at: support@telna.com

13. Additional Information for California Residents

California residents have additional rights under applicable law, including disclosures related to data sharing and sensitive personal information.

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